These Terms of Service ("Terms") form a binding agreement between CMADE LLC, a Colorado limited liability company ("CMADE," "we," "us," or "our"), and the person or business that accepts them ("Client," "you," or "your"). They govern your access to and use of the cmade.ai website, the CMADE OS / Employee Hub, and the managed AI "employee" services we provide (together, the "Service"). By purchasing, accessing, or using the Service — or by clicking to accept — you agree to these Terms. If you do not agree, do not use the Service. These Terms include limits on our liability (Section 28), an indemnity you give us (Section 29), and a requirement to mediate in Pueblo County, Colorado before filing suit (Section 31); please read them carefully.
AI Transparency Notice
AI can make mistakes — review important outputs before you rely on or send them. CMADE employees are artificial-intelligence systems. They generate messages, calls, bookings, content, and other outputs that can be inaccurate, incomplete, or unexpected. Everything they produce is assistive and non-final, and you are responsible for reviewing outward-facing and material outputs.
Your signed agreement comes first. The Service is governed by the Client Agreement you sign with CMADE. Additional terms, waivers and policies apply and are part of that agreement. If this page and your signed agreement differ, the signed agreement controls.
By purchasing, accessing, or using the Service, or by clicking to accept, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. You must be at least 18 years old, and if you accept on behalf of a business, you represent that you are authorized to bind that business. The Service is offered for business and commercial use; you acquire it in the course of your business, not primarily for personal, family, or household purposes. If you do not agree, do not access or use the Service.
CMADE designs, builds, deploys, and manages custom AI "employees" (software agents) for small businesses. Depending on the plan and how you configure it, an employee can answer calls, reply to texts and website chat, book appointments, follow up with leads, run advertising, create and post content, produce photo and video ads, send estimates and invoices, assist with bookkeeping, request customer reviews, and answer common questions — all at your direction.
Each employee runs on a dedicated device that is owned and managed by CMADE and provided for your use only. CMADE is a software-and-services provider; we do not sell hardware. Descriptions, features, and figures on cmade.ai are informational, may change, and are subject to these Terms and any signed Client Service Agreement.
Your employee operates under your direction and control. You configure it, set its permissions and guardrails, and decide what it may do; you are solely responsible for supervising it and for all actions it takes on your behalf. The employee acts as your agent, not CMADE's, in performing the tasks you assign.
Automated and AI systems can behave in unexpected, emergent, or unintended ways, and you accept the risks inherent in automation. CMADE is not liable for autonomous, unexpected, or unintended actions of the employee. High-impact actions — including spending, sending, or moving money; running or funding paid advertising; sending bulk or automated calls, texts, or emails; publishing public content; deleting data; and making commitments to third parties — must be governed by limits, approvals, or human review that you establish and maintain, and you are responsible for the consequences of enabling them. You will not rely on the employee, without human review, for any decision of legal, financial, health, or safety significance.
CMADE employees are AI systems that generate messages, calls, bookings, content, and other outputs and may communicate with your customers, prospects, and the public at your direction. AI can and does make mistakes, including inaccurate, incomplete, or unexpected statements. All outputs are assistive and non-final.
As between you and CMADE, you are the sole author, publisher, and principal of every communication your employee makes and are solely responsible for reviewing outward-facing and material outputs before they are sent or relied upon. CMADE does not draft, approve, or endorse the content of any output and is not liable for the content of, or any act or omission arising from, an output — including any claim of defamation, misrepresentation, false advertising, unfair or deceptive practice, breach of contract, or third-party reliance. You will indemnify and hold CMADE harmless against any claim arising from your employee's outputs or communications.
You are the deployer of the digital employee with respect to your customers. You will provide any legally required notice that a person is interacting with an artificial-intelligence system, including as required by the Colorado Artificial Intelligence Act (SB 24-205) and similar laws, and CMADE will make disclosure functionality available for this purpose.
You will not use, or configure the employee to be a substantial factor in making, any "consequential decision" — including decisions materially affecting a consumer's access to or cost of insurance, lending or financial services, employment, housing, education, healthcare, legal services, or essential government services — unless you have independently satisfied all developer and deployer obligations applicable to that use. You represent that your intended use is not high-risk unless you have notified CMADE in writing, and you will indemnify CMADE for claims arising from your high-risk or consequential-decision use.
Your one-time build fee pays for a service — the design, configuration, creation and deployment of your employee. It is not a purchase of software, hardware or any transferable asset, and it does not convey ownership of the device or of CMADE's intellectual property (Section 13). It is paid in two halves: one to start your build, one when your employee goes live. Any applicable taxes are additional.
The build fee is earned in stages as the work is performed, not all at once:
If you cancel during the build, you may do so at any time in writing. We keep the portion earned through the last completed stage, plus any out-of-pocket costs already incurred, and refund the balance within fourteen (14) days. If you cancel before we have begun the first stage, the build fee is refunded in full.
Acceptance. You have five (5) business days after go-live to tell us in writing about any material defect — a failure of the Service to perform substantially as described in your agreement. We will correct a properly reported material defect at no charge. If we cannot correct it within thirty (30) days, you may terminate and receive a refund of the portion of the build fee allocated to the affected function.
Monthly fees already incurred are not refunded, and a cancelled month is not pro-rated, except as your signed agreement provides. The build fee is different: it is earned in stages as the work is performed, and the portion we have not yet earned is refunded within fourteen days — in full if we have not begun (Section 6). This does not override your right to cancel future automatic renewals (Section 7) and does not waive any remedy that Colorado or federal consumer-protection law makes non-waivable. If you cancel, your subscription does not renew.
No results guarantee. Any figures, statistics, savings, ROI estimates, conversion rates, response times, or comparisons shown on our website, in our calculators, or in our materials are illustrative estimates for general information only. They are not promises, projections, or guarantees of results, savings, revenue, or performance. Individual results vary and depend on many factors outside CMADE's control. Third-party statistics are attributed to their sources and do not reflect CMADE's own results.
If you believe a charge is wrong, contact us first at contact@cmade.ai. We will investigate and correct any error.
If a charge is disputed with your bank or card issuer, we may suspend the Service while the dispute is resolved, and amounts properly owing remain payable. Suspension is not termination, and the Service is restored when the dispute is resolved in our favour or the amount is paid.
Where a dispute is resolved in our favour, you remain responsible for the disputed amount and for any bank or processor fee we actually incur. The grounds for deactivation are set out in your signed agreement.
If a charge fails or an amount remains unpaid, we will notify you, and we may suspend the Service after ten (10) days of non-payment. Suspension does not end your subscription or your obligation to pay amounts already accrued.
We do not charge a reactivation fee, and we do not add interest to a past-due balance. If an account remains unpaid we may terminate under Section 30 and recover amounts properly owing, together with reasonable costs of collection where a court awards them.
You can bring a suspended account back at any time by paying the outstanding balance.
The device belongs to CMADE. We own it, we manage it, and we place it at your business for your use with the Service. You never buy, own or maintain hardware. You will keep it at the address we agree, in ordinary indoor conditions, connected to power and to your network, and you will not open, modify, move it off-site or transfer it without our written consent.
Device Protection means we repair or replace the device on the terms below. We assess every failure and determine its cause acting reasonably. We will ship a replacement within five (5) business days of confirming a covered failure. If we do not, you receive a service credit of one-thirtieth of the monthly fee for each additional day, up to one month's fee, which is your sole remedy for that delay.
| When the device fails | What you pay |
|---|---|
| In the first twelve (12) months of that device's placement, through no fault of yours | Nothing |
| In months thirteen (13) through sixty (60), through normal wear or a failure in normal use, through no fault of yours | $400 |
| After sixty (60) months of that device's placement | $850 |
| At any time, from loss, theft, liquid damage, power surge, physical abuse, unauthorised modification or opening, damage during a move you perform, or failure caused by your premises, power or network | $850 |
We make no representation as to how long any device will last. Service life depends on workload, environment and the hardware itself. The figures above are a fee schedule, not a prediction and not a guarantee. Device Protection is not insurance and is not a warranty of any kind beyond the repair-or-replace commitment stated here. Fees under this section are payable on invoice and do not affect the monthly fee.
Within fourteen (14) days of termination you will return the device using the prepaid shipping we provide, or make it available for collection. If you do not, we may invoice you $850 for the device. On return we securely wipe the device and, on request, certify the wipe in writing.
Keep your own copy of your business data. When your subscription ends we wipe the device, and there is no export period afterwards. Your signed agreement sets out how and when the device may be wiped.
You authorise us to remotely deactivate, lock or securely wipe the Service and the device as set out in your signed agreement.
All CMADE software, agent designs, source code, prompts, models, configurations, methods, systems, brand, and content (the "CMADE IP") are the exclusive, proprietary property of CMADE LLC and/or its licensors. You receive a limited, non-exclusive, non-transferable, revocable license to use your employee for your business while subscribed. You may not, and may not permit others to, copy, reproduce, reverse-engineer, decompile, extract, resell, sublicense, redistribute, or create derivative works from the CMADE IP, or attempt to access the underlying code or device. Your business data remains yours; the software, agent, and design remain ours. If you provide feedback or suggestions, you grant CMADE a perpetual, royalty-free license to use them without obligation to you.
You will not, and will not permit any person (including your end-customers) to attempt to:
The employee's prompts, instructions, and configuration are CMADE trade secrets; any attempt to extract or misappropriate them is a material breach and misappropriation under the Colorado Uniform Trade Secrets Act (C.R.S. § 7-74-101 et seq.), entitling CMADE to injunctive relief without bond in addition to damages.
Your license is limited to use of one (1) employee for your own internal business operations at the business identified at sign-up. You may not share your CMADE OS / Employee Hub credentials, allow any other business or person to use the employee, operate it on behalf of or for the benefit of third parties, or use it as a service bureau, agency offering, or reseller. Each distinct business or location requires its own subscription. You must keep your Hub credentials confidential and are responsible for all activity under your account.
You are solely responsible for how you configure, direct, and use your employee and for all content and communications it produces at your direction. You will not, and will not direct, permit, or configure your employee to:
You are responsible for anyone you allow to direct your employee. We may investigate suspected violations, suspend the Service, and cooperate with law enforcement.
Any review-request feature may be used only to invite honest reviews from real, verified customers. You and your employee will not create, purchase, incentivize, fabricate, or suppress reviews, will not condition a review request on the customer leaving a positive or specific-star rating, and will not route only satisfied customers to public review ("review-gating"). You are responsible for compliance with the FTC Rule on Consumer Reviews and Testimonials (16 C.F.R. Part 465), the FTC Act, and applicable state law, and you will indemnify CMADE for claims arising from your review practices.
You represent and warrant that, for every phone number, text recipient, and email address you provide or direct CMADE to contact, you have obtained all consents and provided all disclosures required by applicable law (including the TCPA and CAN-SPAM), and that you will honor opt-outs. You direct and supervise how your CMADE employee communicates on your behalf and are solely responsible for the legality of the tasks and campaigns you assign. You will indemnify CMADE against claims arising from communications you authorized.
You are also responsible for the accuracy of the information you provide, for any accounts, credentials, or advertising budgets you connect or fund, and for human review of material decisions and outputs before relying on them. Advertising spend (for example, to Meta or Google) is paid by you, directly, and is not included in CMADE fees.
Appointments, estimates, quotes, prices, invoices, and bookkeeping entries generated by your employee are drafts and records prepared to assist you and are not verified or authorized until you review them. You are responsible for confirming availability, prices, amounts, and terms before they are communicated to a customer or relied upon. Bookkeeping and financial features are recordkeeping aids only, are not accounting, audit, or tax services, and are not a substitute for a licensed professional. CMADE is not liable for booking conflicts, scheduling errors, pricing or quotation errors, invoice or payment errors, or errors or omissions in financial records.
The Service and its outputs are provided for general business-operations purposes only and are not legal, financial, tax, accounting, insurance, investment, medical, or other professional advice, and do not create any professional-client relationship. Do not rely on any output for a decision requiring professional judgment without consulting a qualified, licensed professional.
Where your employee connects to or acts on third-party platforms (including Meta, Google, Square, and messaging or telephony carriers), you are responsible for complying with those platforms' terms, policies, and advertising rules, for the content and targeting of anything published, and for all spend. You authorize CMADE to act on those platforms at your direction and on your behalf. CMADE is independent and not affiliated with or endorsed by any platform, and is not responsible for any platform's acts, outages, fees, policy changes, account reviews, suspensions, terminations, or loss of data or advertising results, including suspensions or penalties arising from your instructions or content.
The Service depends on third parties CMADE does not control, including internet and power providers, telephone and messaging carriers, AI model providers, and platforms such as Meta, Google, and Square. CMADE does not guarantee uninterrupted or error-free operation, that every call, message, or task will be received, answered, delivered, or completed, or any specific level of uptime; availability figures we publish are targets and illustrations, not warranties or a service-level commitment.
CMADE does not guarantee that every call, text, message, lead, or task will be captured, answered, delivered, or acted upon, or that any will be handled within a particular time. You acknowledge that missed or delayed communications can occur for reasons within and outside CMADE's control. To the fullest extent permitted by law, CMADE is not liable for lost business, lost profits, lost revenue, lost opportunities, or business interruption arising from any missed, delayed, or mishandled communication.
CMADE uses redundancy and backups designed to reduce the risk of data loss, but no system can guarantee against loss, corruption, or unavailability of data. The Service and all data are provided AS IS and AS AVAILABLE, without any warranty of data integrity or retention. CMADE is not liable for any loss, corruption, or unavailability of data. You are responsible for maintaining your own copies of business-critical data.
CMADE uses commercially reasonable, industry-standard safeguards (including encryption and access controls) designed to protect the Service. No method of transmission, storage, or security is perfect, and CMADE does not warrant or guarantee that the Service or your data cannot be accessed, breached, or compromised. Security is a shared responsibility, and you agree to maintain the security of your own accounts, credentials, and connected tools. Any uptime, security, or performance figures in our marketing (including illustrative telemetry) are targets and estimates, not guarantees or a service-level commitment. If a security incident affects your data, we will act reasonably and provide any notice required by law.
References to an employee "for life," longevity, device-refresh cycles, or continuous operation describe the Service while your subscription is active and while CMADE offers the Service; they are not a perpetual or lifetime guarantee. All service commitments are contingent on an active, paid subscription and on CMADE's continued provision of the Service, which CMADE may modify or discontinue with reasonable notice as permitted by law.
You may not access or use the CMADE website, OS / Employee Hub, APIs, networks, or devices except as expressly authorized; scrape, harvest, or bulk-collect content or data; circumvent any access control, rate limit, or security measure; or conduct security, penetration, or vulnerability testing without our prior written permission. Unauthorized access may violate the Computer Fraud and Abuse Act and C.R.S. § 18-5.5-102. To report a security issue, contact contact@cmade.ai; good-faith reports made under our responsible-disclosure process will not be pursued.
Except as expressly stated in a signed agreement and to the fullest extent permitted by law, the Service, its software, AI outputs, data, and devices are provided "AS IS" and "AS AVAILABLE," without warranties of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. AI systems can produce errors, omissions, or unexpected results. Any results, savings, or figures we present are illustrative estimates only and are not guaranteed; outcomes vary by business. CMADE is an independent company and is not affiliated with, endorsed by, or sponsored by any third-party hardware or platform provider. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.
(a) To the fullest extent permitted by law, CMADE's total cumulative liability arising out of or relating to the Service will not exceed the amounts you paid to CMADE for the Service in the twelve (12) months preceding the event giving rise to the claim. CMADE will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility. These limits apply to all theories of liability (contract, tort, statute, or otherwise) and form an essential basis of the bargain.
(b) Carve-outs. Nothing in this Section limits or excludes liability that, under Colorado law, cannot be limited or excluded — including liability for fraud, willful and wanton or grossly negligent conduct, personal injury or death caused by negligence, or any liability a statute makes non-waivable. This Section is a limitation and allocation of risk between parties dealing at arm's length, not a total release, and applies only to the extent Colorado courts will enforce it.
You will indemnify, defend, and hold CMADE LLC and its members, officers, and agents harmless from any third-party claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of or relating to: (i) your or your end-customers' data and communications; (ii) the content of, or any act or omission arising from, your employee's outputs and communications; (iii) your failure to obtain required consents or honor opt-outs; (iv) your review, messaging, or advertising practices; (v) your configuration, direction, or use of the Service, including any high-risk or consequential-decision use; and (vi) your violation of law or of these Terms, to the extent permitted by law.
We may suspend or terminate the Service and remotely disable the employee, as set out in your signed agreement, if we reasonably believe you have violated the Acceptable Use, AI Integrity, intellectual-property, or payment terms, or where necessary to protect the Service, other clients, third parties, or CMADE. We may monitor and audit use of the Service as reasonably necessary to operate it, ensure security, and verify compliance. Termination for cause does not entitle you to any refund, and fees already incurred remain payable.
The following survive any termination or expiration: the provisions on Fees, Refunds & No Results Guarantee; Chargebacks & Payment Disputes; Non-Payment & Collections; the Device and its return; Intellectual Property; AI Integrity & Data Isolation; Authorized Use; AI Output & Communications; Consequential Decisions; Acceptable Use; Indemnification; Disclaimer of Warranties; Limitation of Liability; Dispute Resolution; and Governing Law — together with any other provision that by its nature should survive.
Talk to us first. Most problems are solved by an email to contact@cmade.ai. Please raise any dispute with us before taking any other step.
Mediation is a condition precedent to suit. Before filing a claim, the parties will attempt in good faith to resolve the dispute and will participate in at least one session of mediation in Pueblo County, Colorado, sharing the mediator's cost. This does not apply to a claim for injunctive relief to protect intellectual property or confidential information, or to a collection action for undisputed amounts.
Venue. The state and federal courts located in Pueblo County, Colorado have exclusive jurisdiction over any dispute arising out of or relating to the Service, these Terms or your agreement. Each party consents to that jurisdiction and waives any objection to venue.
These Terms contain no arbitration clause and no class-action waiver. Disputes are heard by the Pueblo County courts named above, after mediation. Where your signed Client Agreement differs from this page, the signed agreement governs.
Our handling of personal data is described in our Privacy Policy, which is incorporated by reference. Where the Service processes personal data on your behalf, we act as your processor under a data processing agreement, and you are the controller responsible for the lawfulness of that processing.
These Terms are not your service contract. They govern your use of this website and set out the terms on which CMADE offers the Service before you buy. When you purchase, you sign a separate written Client Agreement with its schedules and signature page.
Order of precedence. If anything on this page differs from your signed Client Agreement, the signed Client Agreement controls, and it is the entire agreement between us for the Service. Where a term appears in both, we have written this page to state the same thing; if you find a difference, tell us at contact@cmade.ai and rely on your signed agreement in the meantime.
No reliance on marketing. Figures, examples, calculators, timelines and comparisons shown on this website are illustrations for general information. They are not offers, promises, projections or guarantees, and they do not form part of any contract.
If any provision of these Terms is held unenforceable, the rest remains in force and the unenforceable provision is limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to a successor in connection with a merger, acquisition or sale of substantially all of our assets.
We may update these Terms from time to time and will post the current version with a new effective date. Material changes will be noticed as required by law; your continued use after changes take effect constitutes acceptance. Changes do not apply retroactively to a dispute of which we had notice before the change.
CMADE is not liable for any delay or failure to perform caused by events beyond its reasonable control, including internet, power, carrier, or platform outages; AI-provider disruptions; acts of God; natural disaster; fire; labor disputes; war; terrorism; civil unrest; governmental action; pandemic; or cyberattack.
These Terms and any dispute arising out of them or out of the Service are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Venue and the mediation step are set out in Section 31: the state and federal courts located in Pueblo County, Colorado have exclusive jurisdiction, and at least one mediation session in Pueblo County is a condition precedent to suit.
Nothing in these Terms waives any right you have under a law that cannot be waived by agreement.
Questions about these Terms? Reach us any time.
CMADE LLC
Pueblo, Colorado, USA
Email: contact@cmade.ai
Phone: 719-431-3050
Web: cmade.ai